Frequently Asked Questions (FAQs)
Last Updated: November 2, 2025
We’ve compiled answers to our most common questions below. If you can’t find what you’re looking for, please don’t hesitate to contact us!
ORDERING & SHIPPING
1. How long will it take to receive my order?
Our total estimated delivery time is 7 to 11 business days. This includes our production time (2-4 business days) plus shipping time (5-7 business days).
2. Why does my order take 2-4 business days to ship out?
Because every T-shirt is custom-printed just for you! We are a print-on-demand brand. This 2-4 day period is our “Order Processing & Fulfillment Time,” where we print your unique item, perform quality checks, and package it for shipping.
3. How much does shipping cost?
We offer a flat shipping rate of $7.99 for all orders under $199. For orders of $199 or more, shipping is FREE!
4. How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. We partner with major carriers like USPS, UPS, and FedEx to deliver your order.
5. Do you ship to PO Boxes or APO/FPO addresses?
No. We currently only ship within the United States to physical street addresses. We cannot ship to PO Boxes, APO, FPO, or DPO military addresses.
PRODUCTS & SIZING
6. How do I choose the right size?
This is very important! To find your perfect fit, please refer to the detailed sizing chart located on each product page. We highly recommend measuring a T-shirt you own that fits well and comparing it to our chart’s dimensions.
7. How should I care for my T-shirt?
To keep your print looking its best, we recommend washing the T-shirt inside-out with cold water and tumbling dry on a low setting. Avoid using bleach or ironing directly on the printed design.
RETURNS & CANCELLATIONS
8. What is your return policy?
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return for any eligible item.
9. I ordered the wrong size / I changed my mind. Can I return it?
Yes, absolutely! We accept returns even if you ordered the wrong size or simply changed your mind.
10. Who pays for return shipping?
This depends on the reason for the return.
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If the item is damaged or we made a mistake (sent the wrong design/color), we will cover the return shipping costs 100%.
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If you are returning an item due to a change of mind or ordering the wrong size, you (the customer) will be responsible for the return shipping costs.
11. What if my item is damaged or defective?
We are so sorry if this happens! Please contact us immediately at contact@luxsyy.com with your order number and a photo of the issue. We will resolve this for you with a replacement or a full refund at no cost to you.
12. How long does a refund take?
Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
13. Can I change or cancel my order?
Yes, but you must act quickly! You have a 12-hour window after placing your order to request changes or a cancellation. After this time, your order is automatically sent to our production partner to be custom-printed and can no longer be modified. Please email us immediately at contact@luxsyy.com for any changes.
GENERAL
14. Is my payment information secure?
Yes. Our entire site is secured with an SSL certificate. We do not store your credit card information. All payments are processed by our fully PCI-compliant partners, Stripe and PayPal.
15. How can I contact customer support?
You can reach our dedicated support team via:
Company Name: Hard Time Clothing LLC
Company Number: B20250360730
Address: 3315 Barbydell Dr, Los Angeles, Ca 90064, United States
Email: contact@luxsyy.com
Phone: +1 (800) 929-0456
Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.