Shipping Policy

Last Updated: November 1, 2025

Thank you for visiting and shopping at Luxsyy. This policy outlines the details of our shipping process and timelines for the luxsyy brand. We ship exclusively within the United States.

1. Order Processing & Fulfillment

As a print-on-demand business, our T-shirts are custom-printed specially for you after an order is placed. This entire process (which includes printing, quality control, and packaging) is our “Order Processing Time.”

  • Order Processing Time: All orders are processed within 2-4 business days.

  • Operating Hours: We process orders from Monday to Friday, 8:00 AM – 5:00 PM Pacific Time (PT).

  • Order Cut-Off Time: To ensure your order is processed within the above timeframe, please place it by 05:00 PM Pacific Time (PT), Monday – Friday. Orders placed after the cut-off time, on weekends, or holidays will be processed on the next business day.

2. Shipping Time & Total Delivery Estimate

  • Shipping Time: Once your order has been processed and fulfilled, it is shipped via our carrier partners. Please allow 5 to 7 business days for shipping.

  • Exceptions: Shipments to Alaska & Hawaii may take longer than the standard 5-7 days.

  • Total Estimated Delivery Time: To get a complete estimate of when you’ll receive your order, please add the processing time to the shipping time: Total Delivery Time = Processing Time (2-4 business days) + Shipping Time (5-7 business days). Therefore, you can typically expect your order to arrive within 7 to 11 business days.

3. Shipping Rates & Carriers

  • Shipping Rates:

    • Orders over $199 receive Free Shipping.

    • Orders under $199 will be charged a flat rate of **$7.99**.

  • Carriers: We partner with major, reliable carriers to fulfill your orders. These include FedEx, UPS, and USPS. The specific carrier will be chosen by our fulfillment partner to ensure the most efficient delivery.

4. Order Tracking

A tracking number will be provided via email once your order has shipped. Please allow 24-48 hours for the tracking information to become active.

5. Shipping Areas & Restrictions

  • Shipping Area: We currently only ship to addresses within the United States.

  • Shipping Restrictions: We do not ship to PO Boxes or APO/FPO/DPO military addresses. Please provide a physical street address for delivery.

6. Taxes & Other Fees

  • Taxes: Sales tax is not included in our prices. Sales tax will be calculated and added to your total at checkout based on your shipping address, as required by law.

  • Handling Charges: We do not charge any additional handling fees. The shipping fee is the only charge applied besides the product cost and applicable taxes.

7. Order Issues

  • Address Changes & Accuracy: It is the customer’s responsibility to provide a correct and complete shipping address. Please contact us immediately at contact@luxsyy.com if you need to change an address. We cannot change the address once the order has been shipped.

  • Damaged or Lost Items: If you receive a damaged item, or if your item is lost in transit, please contact us at contact@luxsyy.com within 7 days of the delivery date (or expected delivery date).

  • Issue Resolution Time: We are committed to resolving all delivery-related issues. Please allow 5-7 business days for us to investigate and resolve your case.

  • Delayed or Out-of-Stock Items: In the rare event an item is out of stock (e.g., a specific T-shirt color/size), we will contact you immediately via email to offer you a substitution or a full refund.

  • Delays Outside Our Control: We are not responsible for delays caused by the carrier, severe weather, or other unforeseen circumstances outside of our control.

8. Returns & Exchanges

All returns and exchanges are subject to our Refund and Returns Policy. Please review this policy for detailed information.

9. Contact Us

If you have any further questions about our shipping process, please do not hesitate to contact our support team.

Company Name: Hard Time Clothing LLC

Company Number: B20250360730

Address: 3315 Barbydell Dr, Los Angeles, Ca 90064, United States

Email: contact@luxsyy.com

Phone: +1 (800) 929-0456

Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.