Refund and Returns Policy

Last Updated: November 1, 2025

At luxsyy, your satisfaction is our top priority. We have a straightforward 30-day return policy to ensure you have the best possible shopping experience.

1. Return Window

You have 30 days from the date of delivery to initiate a return for any eligible item.

2. Eligibility for Returns & Exchanges

We accept returns for T-shirts for the following reasons:

• Damaged or Defective Products: You received an item that is damaged, misprinted, or defective.

• Incorrect Item: You received the wrong item (e.g., wrong size, wrong color, or wrong design).

• Reason for Return (Buyer’s Remorse): You changed your mind, or the item does not fit as expected (e.g., you ordered the wrong size).

3. Condition of Returned Items

All returned items must be in their original condition: new, unworn, and unwashed, with all original tags and packaging intact.

4. How to Return or Exchange an Item

To start a return, please follow these steps:

1. Contact our support team at contact@luxsyy.com within the 30-day return window.

2. In your email, please include your Order Number and the Reason for Return (including photos if the item is damaged or incorrect).

3. Our team will provide you with detailed instructions and the return shipping address.

5. Return Shipping Costs

• Our Error: If the return is due to an error on our part (e.g., the item is damaged, defective, or incorrect), we will cover the full cost of return shipping by providing a prepaid shipping label.

• Customer’s Choice: If the return is due to a change of mind or an incorrect size being ordered by the customer, the customer is responsible for all return shipping costs.

6. Refunds

• Refund Time: Once your return is received and inspected, we will process your refund within 3-5 business days.

• Return Method: Your refund will be credited to your original method of payment. Please note that it may take some additional time for your bank or credit card company to post the refund to your account. Original shipping charges are non-refundable.

7. Exchange Policy

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Non-Returnable Items

• Gift cards.

• Items that are not in their original condition (worn, washed, or damaged by the customer).

• Items returned outside the 30-day window or without prior authorization.

9. Order Changes & Cancellations

You may request a change or cancellation to your order within 12 hours of placing it. After this 12-hour window, the order is automatically sent to our production partner to begin the custom printing process, and we are unable to make any changes or cancellations. Please contact us immediately at contact@luxsyy.com if you need to modify your order.

10. Refused or Undeliverable Packages

Packages that are refused by the recipient or returned to us as undeliverable will be processed as a return. The customer will be refunded for the product cost, but the original shipping fee is non-refundable.

11. Lost, Stolen, or “Delivered” but Not Received

Once an item is successfully delivered to your address (as confirmed by the carrier’s tracking), we are no longer responsible for it. We are not liable for packages that are lost or stolen after delivery. Please contact the carrier (USPS, UPS, FedEx) directly to file a claim.

12. Restocking Fee

We do not charge any restocking fees.

13. Contact Us

If you have any questions about our Return & Refund Policy, please contact our support team.

Company Name: Hard Time Clothing LLC

Company Number: B20250360730

Address: 3315 Barbydell Dr, Los Angeles, Ca 90064, United States

Email: contact@luxsyy.com

Phone: +1 (800) 929-0456

Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.